These terms and conditions explain how you may use this website and our official "social media" services including Instagram, YouTube, TikTok and other such platforms. Please read these terms of use thoroughly as using this site and our social media to interact with Godener confirms that you agree to comply with these terms and conditions.
Complying with these terms also confirms your agreement to our Privacy Policy and Cookie Policy.
This website is operated by Godener, a trading name of Intendit Limited. Throughout the site, the terms “we”, “us” and “our” refer to Godener (the Company). Godener offers this website, including all information, tools and services available from this site to you, the user, free of charge conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or engaging our services, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region of residence, or that you are the age of majority in your region of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our Services for any illegal or unauthorised purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
Our Services include, but are not limited to:
the design, creation, and supply of bespoke costumes for film, theatre, dance, television and other performance productions;
couture clothing commissions;
restoration of historic garments; and
the sale of goods or accessories offered for purchase via our online store.
Where you order bespoke services, the specific scope, timeline and fees will be mutually agreed with you and presented in writing before work commences. Where you purchase goods via our online store, such purchases will be subject to these Terms of Service and our Terms of Sale.
You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region of residence, or that you are the age of majority in your region of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorised purpose nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
For commissioned Services, including bespoke costume design, couture clothing commissions, and garment restoration, the following process will normally apply unless otherwise mutually agreed in writing:
Brief – You will provide us with an outline of your requirements, including project outlines, scripts, references, measurements, budget (if already in mind), or other specifications needed for us to prepare a proposal.
Estimate/Quote – We will provide an estimate or fixed quote for the Services based on the brief. Quotes remain valid for the period specified in writing.
Deposit – Most projects will require a non-refundable deposit before any design or production work begins. The deposit amount, if applicable, will be confirmed in writing.
Design & Approval – We may provide sketches, samples, or prototypes for your review. Written approval is required before production proceeds, unless otherwise mutually agreed.
Production – Following approval, we will carry out the agreed Services, keeping you informed of progress and any factors affecting cost or timelines.
Delivery/Fitting – On completion, the final work will be delivered or made available for fitting/collection as mutually agreed.
Final Payment – Any outstanding balance must be paid before release or delivery of the completed work, unless otherwise mutually agreed in writing.
Changes and Variations
If you request changes after work has commenced, we will confirm in writing any mutually agreed adjustments to costs, delivery times, or other impacts before proceeding.
We reserve the right to refuse service to anyone at any time where lawful, including to protect our staff and comply with applicable policies.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or Services may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy.
In addition to goods available through our online store, our Services include the design, creation, and supply of bespoke costumes for film, theatre, dance, television and other performance productions; couture clothing commissions; and the restoration of historic garments. These Services are inherently collaborative and tailored to the client’s brief. While handcrafted or bespoke work may naturally involve subtle variations from sketches, samples, or initial concepts, we will always carry out the Services with reasonable skill and care and in accordance with what has been mutually agreed in writing.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or Services that we offer.
All descriptions of products or Services, including indicative timelines or pricing, are subject to change at any time without notice, unless otherwise mutually agreed in writing. We also reserve the right to discontinue any product or Service at any time. Any offer for any product or Service made on this site is void where prohibited.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Your submission of personal information through the store and in connection with our Services is governed by our Privacy Policy, which forms part of these Terms.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Godener, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some countries or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights as a consumer. Your statutory rights are not affected.
You agree to indemnify, defend and hold harmless Godener and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal costs, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
If you wish to link to any page other than the home page, or create a link that suggests association, approval or endorsement, please contact admin@godener.com first.
You must not create links to our website to suggest any personal or professional association, endorsement or approval on our part or to attempt to establish a professional bond. You must not establish a link to our site through any website that is not owned by you.
If you wish to link or associate with any page including our home page or any online content please contact: admin@godener.com.
We have the right to revoke linking permissions at any time without prior notice.
Questions about our Terms of Service should be sent to: admin@godener.com.
Godener, a division of Intendit Limited. Registered in England. Registered no. 9023373. Registered office: Ground Floor Windmill House, 127-128 Windmill Street, Gravesend, Kent, DA12 1BL. 'Godener', and its featured logos are trademarks and trading names of Intendit Limited. www.godener.com is operated by Intendit Ltd.
1.1. What these terms cover. These are the terms and conditions on which we supply products and services to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.1. All sales and purchases through Godener are made with Intendit Limited a company registered in England and Wales. Godener is a division of Intendit Limited. Registered in England. Registered no. 9023373. Registered office: Ground Floor Windmill House, 127-128 Windmill Street, Gravesend, Kent, DA12 1BL.
2.2. How to contact us. You can contact us online or by writing to us at admin@godener.com
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
3.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a reasonable tolerance.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because the country in which you live prohibits the supply of our Product or because we are unable to meet a delivery deadline you have specified.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.1. How we will accept your order. Our acceptance of your order will take place when we send you confirmation of dispatch of the product(s), at which point a contract will come into existence between you and us.
4.2. Product packaging may vary from images shown on our website.
If you wish to make a change to the product or service you have ordered please contact us in writing. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
6.1. Minor changes to the products or services. We may change the product or service:
6.2. More significant changes to the products and these terms. In addition we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect.
7.1 Delivery Costs. The costs of delivery or collection will be confirmed in writing and mutually agreed before work commences. Unless otherwise agreed, the client is responsible for any courier, transport, or insurance costs beyond those included in the agreed fee.
7.2 When We Will Provide the Products or Services. For bespoke or commissioned Services, we will provide them according to the mutually agreed milestones and timelines confirmed in writing before the project begins. For goods purchased through our online store, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
7.3 Delays Outside Our Control. If our supply of the products or Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products or Services you have paid for but not received.
7.4 Collection by You. If you have asked to collect products or completed work from our premises, you can collect them by appointment only and with a minimum of three (3) days’ notice, unless otherwise mutually agreed.
7.5 If You Are Not Available. If no one is available at your address to take delivery and the products cannot be delivered or signed for, you will be responsible for arranging redelivery or collection as set out in the delivery instructions provided.
7.6 Failure to Rearrange Delivery. If you do not collect the products as arranged or, after a failed delivery to you, you do not rearrange delivery or collection within a reasonable time, we may contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we may end the contract and clause 14.2 will apply.
7.7 Setting a New Deadline. If you do not wish to treat the contract as at an end straight away, you may give us a new, reasonable deadline for delivery or completion of Services. If we do not meet the new deadline, you may then treat the contract as at an end.
7.8 When You Become Responsible for the Products. A product will be your responsibility from the time we deliver it to the address you gave us, or when you or a carrier organised by you collect it from us. At that point, you are responsible for loss, theft, or damage to the physical item.
7.9 When You Own Goods. You will only own a product once we have received payment for it in full, including any agreed expenses or stage payments. Until payment is received in full, all physical items remain the property of Godener.
7.10 Required Information. We may need certain information from you so that we can supply the products or Services (for example, measurements, approvals, or technical specifications). If you do not provide this information within a reasonable time of us asking, or if the information you provide is incomplete or incorrect, we may either end the contract (and clause 14.1 will apply) or make an additional charge of a reasonable sum to cover extra work. We will not be responsible for late supply or failure to supply if caused by you not giving us the information we need within a reasonable time.
7.11 Suspension of Supply. We may have to suspend the supply of a product or Service to:
(a) deal with technical problems or make minor technical changes;
(b) update the product or Service to reflect changes in relevant laws and regulatory requirements;
(c) make changes as requested by you or otherwise mutually agreed; or
(d) obtain additional approvals to supply our products or Services to the country in which you require delivery.
7.12 Your Rights if We Suspend. We will contact you in advance to tell you we will be suspending supply, unless the problem is urgent or an emergency.
7.13 Suspension for Non-Payment. We may suspend supply of the products or Services if you do not pay us when you are supposed to (see clause 16.2) and you still do not make payment within 14 days of us reminding you that payment is due. We will contact you to tell you we are suspending supply. We will not charge you for the products or Services during the period for which they are suspended. As well as suspending, we can also charge you interest on your overdue payments (see clause 16.5).
7.14 Measurements. You are responsible for providing accurate measurements, casting information, and any other sizing details required for the project.
7.15 Fittings. Where fittings are required, you must ensure that performers, models, or representatives attend at the mutually agreed times and locations. Delays or failures to attend may affect the project timeline and may incur additional costs.
7.16 Alterations. Alterations requested after designs or fittings have been approved may be treated as a change in scope and may result in additional charges and revised delivery times.
7.17 Cast or Client Changes. If cast changes occur after measurements have been taken or fittings have been completed, you are responsible for any additional costs or delays required to re-make or alter garments.
7.18 Care Instructions. Where appropriate, we will provide guidance on the correct handling, cleaning, and storage of costumes or restored garments.
7.19 Use of Costumes. Once delivered or collected, you are responsible for the use of the costumes in rehearsals, performances, filming, or other environments. We are not liable for damage resulting from use outside of normal conditions (including but not limited to stunts, special effects, pyrotechnics, water, or dye transfer).
7.20 Maintenance and Repairs. Any repairs or maintenance required due to wear, damage, or misuse after delivery or collection will be your responsibility, unless otherwise mutually agreed in writing.
7.21 Risk After Delivery. From the time of delivery or collection, you are responsible for insuring the costumes against loss, theft, or damage.
8.1 Ownership. Unless otherwise mutually agreed in writing, all costumes or clothing provided on a hire or loan basis remain the property of Godener.
8.2 Security Deposit. We may require a refundable security deposit before release of any hired or loaned clothing. The amount and conditions of the deposit will be confirmed in writing.
8.3 Condition on Return. Clothing must be returned by the agreed date in substantially the same condition as they were supplied. We reserve the right to deduct the cost of cleaning, repair, or replacement from the security deposit, or to invoice you for such costs if no deposit was taken.
8.4 Late Return. If clothing is not returned by the agreed date, additional hire charges may apply.
8.5 Risk and Insurance. You are responsible for the safekeeping of clothing for the duration of the hire or loan period, and must ensure they are adequately insured against loss, theft, or damage.
9.1 Bespoke and Commissioned Services. Because our Services involve bespoke or customised work (including costume design, couture commissions, and restoration), you do not have a statutory right to cancel once we have begun work on your project, provided we have obtained your express consent to start within the 14-day cooling-off period. If you do cancel after giving such consent but before work is completed, we may charge you a proportion of the agreed fee reflecting the work carried out up to the date of cancellation.
9.2 Goods Purchased Online. For goods bought through our online store which are not bespoke or customised, you have a legal right to change your mind within 14 days after delivery and receive a refund, in accordance with the Consumer Contracts Regulations 2013.
9.3 Exceptions. Your right to end the contract does not apply to:
(a) goods or Services made to your specifications or clearly personalised;
(b) Services once completed in full; or
(c) digital content once download or access has begun, if you agreed to this when ordering.
9.4 Other Grounds. You may also end the contract if:
(a) we have told you about a change to the product or these terms which you do not agree to;
(b) we have told you about an error in pricing or description and you do not wish to proceed;
(c) there is a risk that supply of the products or Services may be significantly delayed because of events outside our control;
(d) we have suspended supply for technical reasons for more than 30 days; or
(e) you otherwise have a legal right to end the contract because of something we have done wrong.
9.5 How to End the Contract. To cancel or end the contract under this section, you must notify us in writing using the contact details provided in these Terms.
10.1 Notifying Us. To end the contract with us, please let us know by contacting us at admin@godener.com. Please provide your name, home address, details of the order or project, and, where available, your phone number and email address.
10.2 Returning Goods. If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us (unless they are bespoke or customised, in which case returns are not accepted). Please contact us at admin@godener.com for a return label or to arrange collection. If you are exercising your right to change your mind, you must send the goods back within 14 days of telling us you wish to end the contract.
10.3 Bespoke and Commissioned Services. Bespoke or customised Services (including costume design, couture commissions, and restoration) cannot be returned or refunded once completed, and may only be cancelled in accordance with clause 9.1.
10.4 Return Costs. We will pay the costs of return if:
(a) the goods are faulty or misdescribed; or
(b) you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control, or because you otherwise have a legal right to do so.
10.5 Your Responsibility for Return Costs. In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return. If we are collecting the goods from you, we will charge you the direct cost to us of collection.
10.6 Refunds. We will refund you the price you paid for goods, by the method you used for payment. However, we may make deductions from the refund, as described in clause 10.7.
10.7 Deductions. If you are exercising your right to change your mind:
(a) we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop; and
(b) the maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.
10.8 Refund Timing. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) if the goods are being returned, your refund will be made within 14 days from the day on which we receive the goods back from you, or (if earlier) the day on which you provide evidence that you have sent the goods back; or
(b) in all other cases, your refund will be made within 14 days of you telling us you have changed your mind.
11.1 Inspection. On delivery or completion of the Services, you (or your authorised representative) will have the opportunity to inspect the costumes, garments, or restoration work.
11.2 Acceptance. Unless you notify us in writing of any concerns within five (5) working days of delivery or completion, the work will be deemed accepted.
11.3 Snagging. If you identify minor issues or defects which do not materially affect the agreed purpose or use of the work, we will make reasonable corrections at no additional cost within a mutually agreed timeframe.
11.4 Exclusions. Snagging does not cover changes in creative direction, alterations requested after approval of designs or fittings, or damage caused after delivery or fitting.
11.5 Ownership and Payment. Final acceptance and ownership of the physical costumes or goods will pass once full payment has been received in accordance with Section VII.
12.1 Scope. In the course of providing Services, we may supply you with digital content such as sketches, CAD files, mood boards, or other design materials (the “Design Files”).
12.2 Licence. Unless otherwise mutually agreed in writing, all Design Files are provided to you under a limited, non-exclusive, non-transferable licence to use them solely for the purposes of the agreed project or production.
12.3 Ownership. All intellectual property rights in the Design Files remain the property of Godener (Intendit Limited) unless expressly assigned to you in writing. You may not reproduce, adapt, or exploit the Design Files for any other purpose, including creating derivative works, without our prior written consent.
12.4 Delivery and Format. Design Files will be delivered in formats and by methods mutually agreed with you. We are not responsible for compatibility issues arising from the use of third-party software outside of industry-standard formats.
12.5 Cancellation. Where you have agreed that digital content work should commence within the 14-day cooling-off period, you acknowledge that your right to cancel may not apply once access or delivery of the Design Files has begun.
13.1 Condition of Garments. Where we agree to provide restoration services, you acknowledge that the items are often historic or delicate in nature and may have pre-existing damage, wear, or weaknesses which are not always visible at the outset.
13.2 Limitations. While we will carry out restoration work with reasonable skill and care and in accordance with what has been mutually agreed, you accept that the outcome of such work may be limited by the condition of the original garment. It may not always be possible to restore an item to its original state, appearance, or functionality.
13.3 Unavoidable Changes. Restoration work may involve unavoidable changes, including but not limited to colour variation, visible stitch marks, or reinforcement methods required for stability. Such changes will not be treated as defects.
13.4 Approvals. We may provide interim updates or seek your written approval before proceeding with particular restoration steps, especially where the condition of the garment requires deviation from the original brief.
13.5 No Guarantee of Longevity. We cannot guarantee the future durability or lifespan of restored garments, especially where materials are fragile due to age or condition.
14.1. We may end the contract for a product or service at any time by writing to you if:
14.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 14.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
15.1. If you have any questions or complaints about the product, please contact us at admin@godener.com
15.2. We are under a legal duty to supply products or services that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This summary is subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.
If your product is goods the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:
15.3 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at admin@godener.com for a return label or to arrange collection.
16.1 Quotations and Fees – All project fees will be confirmed in writing following the brief and mutually agreed before work commences. Prices are normally provided in pounds sterling and will include VAT where applicable.
16.2 Deposits and Stage Payments – Most projects will require a non-refundable deposit before any design or production work begins. For larger projects, fees may be invoiced in stages (for example, deposit, interim payments, and final balance). The payment schedule will be confirmed in writing and mutually agreed before work commences.
16.3 Expenses – Unless otherwise mutually agreed, the client will be responsible for reimbursing reasonable additional expenses incurred in delivering the Services (such as specialist materials, courier costs, or travel to fittings).
16.4 Online Store Purchases – For goods purchased directly through our online store, payment must be made in full at the point of order before dispatch.
16.5 Late Payment – If you do not make any payment to us by the due date we may charge interest on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. Interest will accrue on a daily basis until payment is made in full.
16.6 Disputed Invoices – If you believe an invoice is incorrect, you must notify us promptly in writing. No interest will be charged on amounts disputed in good faith while we investigate.
17.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
17.2 If you purchase as a business, we will not be liable for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for breach of the statutory terms as to satisfactory quality, fitness for purpose and description under the Consumer Rights Act 2015 (where applicable). Your statutory rights are not affected.
18.1 How we will use your personal information. We will use the personal information you provide to us:
18.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
19.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
19.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. You must seek our consent should you wish to do so.
19.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
19.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
19.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
19.6 These terms are governed by English law and you can bring legal proceedings in respect of the products or services in the English courts.
20.1 Our Rights. Unless otherwise mutually agreed in writing, all intellectual property rights in our designs, sketches, patterns, prototypes, digital files, and completed costumes or garments (together, the “Creative Works”) remain the property of Godener (Intendit Limited).
20.2 Licence to Use. Upon full payment, you are granted a limited, non-exclusive licence to use the Creative Works solely for the purposes of the agreed production, event, or project. This licence does not permit reproduction, adaptation, mass manufacture, resale, or use of the Creative Works for other productions without our prior written consent.
20.3 Assignment. Any assignment of intellectual property rights must be expressly agreed in writing, signed by both parties, and may be subject to additional fees.
20.4 Credits and Acknowledgement. Where reasonable and customary, you agree to provide appropriate credit to Godener for design or costume work in production programmes, film credits, or other public acknowledgements, unless otherwise mutually agreed.
20.5 Client Materials. If you supply us with scripts, logos, artwork, or other materials for use in a project, you confirm that you hold the necessary rights or permissions to use them and you grant us a licence to use such materials solely for the purposes of delivering the Services. You agree to indemnify and hold us harmless against any claims, damages, or expenses arising from our use of such materials in accordance with your instructions.
20.6 Merchandising and Derivative Works. Unless otherwise mutually agreed in writing, this licence does not include the right to reproduce or adapt our Creative Works in merchandise, promotional products, or derivative works (including figurines, dolls, toys, posters, or digital assets) based on the costumes or designs. Any such use requires a separate written agreement and may be subject to additional fees or royalties.
21.1 Credits. Where customary and appropriate in the relevant industry, you agree to provide an on-screen, programme, or promotional credit to Godener (Intendit Limited) for design or costume work supplied under these Terms, unless otherwise mutually agreed in writing.
21.2 Publicity Rights. Unless otherwise mutually agreed or restricted by a confidentiality agreement, we may refer to the project and display images of the completed work (including behind-the-scenes photography, sketches, and final costumes) for our own portfolio, marketing, and publicity purposes, including on our website and social media channels.
21.3 Embargoes. We will not publish or display any portfolio or publicity material relating to a project prior to its official release date (or other embargo date mutually agreed with you in writing).
See also:
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